Support

Contact us

In the app: open Settings, then Support, and send us a message. We read every one and reply by email.

Or email support.trygrain@gmail.com.

Common questions

My apps are not locking

Grainlock needs Screen Time access. Check iOS Settings, then Screen Time, and make sure Grainlock is allowed. Then open Grainlock and confirm your apps and lock times are set.

How do I turn Grainlock off?

Pause or turn off locking in Grainlock's Settings, or withdraw Screen Time access in iOS Settings. Deleting the app also removes all its locks.

How do I cancel my subscription?

Open iOS Settings, tap your name, then Subscriptions, then Grainlock. You keep access until the end of the period you paid for.

How do I get a refund?

Apple handles App Store refunds. Request one at reportaproblem.apple.com.

I got a new phone. Where are my Grains?

Grainlock keeps everything on your iPhone and has no account or cloud sync, so your data moves only with a full device backup and restore. Your subscription carries over: in Grainlock, open Settings, then Subscription, and tap Restore purchases.